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Education, health, the criminal justice system and local government in the UK have all been the focus of the quest for public service improvement over the last decade. Each… read more
The social care of children involves inherently difficult issues of risk management, which are thrown up by every tragedy in which non-intervention or failure of monitoring by child care… read more
To most people awareness of public services is local, direct and immediate: do I feel safe on the streets or in my home? Is the school providing my child… read more
One of the things that is said to be ‘public’ about public services is that such services should be equally available to everyone who needs them. The reality is… read more
International rankings of public service performance are common today, but they can be beguiling when differences between the countries ranked are less than the likely measurement error and when… read more
What are the major strategic choices to be faced in the provision of public services in Britain over the next decade, and how can the research of the Public… read more
Quantitative performance indicators (PIs) are often said to be a general feature of modern public management today, yet they have developed rather differently even in neighbouring wealthy democracies. In… read more
Would you like more choice over where to send your children to school? Do you want hospitals to compete to provide your health care? Those who advocate market-oriented approaches… read more
New brooms, it is said, sweep clean and ‘turnaround teams’ (experts who come in to help ailing organisations with management and financial expertise) have become part of the landscape… read more
Human beings react to accusations of failure indifferent ways - embarrassment and confusion, furious denial, self-examination and promises of improvement. When evidence of failure emerges in public services, responses… read more
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