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NHS dental services face a number of well documented difficulties, including patients having problems gaining access to NHS dental care, the suggestion of rising costs and falling quality. In… read more
In January 2004, the government implemented a new law which allows the NHS to fine social services if they fail to act quickly enough in finding alternative arrangements for… read more
There is plenty of evidence to show that leadership makes a big difference to performance in the private sector. Indeed, the value placed on high performing Chief Executive Officers… read more
The media assert as something of a truism that ours is swiftly becoming an increasingly litigious society. There is a general perception that rights are asserted, wrongs challenged and… read more
NHS Trust hospitals must pay compensation to patients who suffer at the hands of negligent medical staff. But is this requirement to pay compensation when things go wrong making… read more
What are the major strategic choices to be faced in the provision of public services in Britain over the next decade, and how can the research of the Public… read more
In recent years, attempts to drive up standards in Scotland’s public services have resulted in a period of substantial reform. The aim is to improve public service performance by… read more
The efficacy of targets as an instrument of public and private management has been a subject of social science research for more than seventy years, with much having been… read more
“The only way to be sure of catching a train,” said G.K. Chesterton, “is to miss the one before it.” Certainly, the efficiency, reliability and affordability of railway travel… read more
Being able to innovate (in other words, the ability to develop new ways of responding to existing needs or develop new services in response to emerging needs) is seen… read more
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