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Sets of numbers purporting to represent the performance of public services are much prevalent in current politics. With incumbent governments eager to trumpet the success of their initiatives when… read more
Education, health, the criminal justice system and local government in the UK have all been the focus of the quest for public service improvement over the last decade. Each… read more
The social care of children involves inherently difficult issues of risk management, which are thrown up by every tragedy in which non-intervention or failure of monitoring by child care… read more
To most people awareness of public services is local, direct and immediate: do I feel safe on the streets or in my home? Is the school providing my child… read more
What are the major strategic choices to be faced in the provision of public services in Britain over the next decade, and how can the research of the Public… read more
Would you like more choice over where to send your children to school? Do you want hospitals to compete to provide your health care? Those who advocate market-oriented approaches… read more
Who counts what as ‘public services’? The term is often used as if it had some single canonical meaning. But in fact there are many different possible ways of… read more
In recent years, attempts to drive up standards in Scotland’s public services have resulted in a period of substantial reform. The aim is to improve public service performance by… read more
Much has been claimed and written about the operation of the high-profile targets and performance indicators set by central government for public services in Britain (particularly England). Little is… read more
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