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Home » Library » Programme Policy Briefing paper “Managing by Numbers”

A policy briefing paper “Managing by Numbers: the Way to Make Public Services Better?” by Christopher Hood, Ruth Dixon and Deborah Wilson has been published by the ESRC Public Services Programme and featured in the Financial Times on 10 November 2009. The briefing paper draws on research from Programme projects and others to assess the strengths and limitations of performance management regimes and argues that in a cold financial climate, performance indicators should be used more intelligently.