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Home » Past Events » What is Shaping Public Services Performance? A Research Perspective

A workshop convened by the Local Authority Research Council Initiative and the ESRC Public Services Programme

Thursday, 16th July 2009.
Think Tank, Birmingham Science Museum, Millennium Point, Curzon Street, Birmingham B4 7XG

Those responsible for the delivery of public services face many competing demands in a rapidly changing policy environment. So how can we deliver services more efficiently and more economically while maintaining, and even improving, standards? Who, or what, is most important in driving delivery and influencing policy change? And are the experiences of frontline staff being listened to?

This workshop brought together recent research findings from the ESRC Public Services Programme that can help us to understand some issues in improving the management and delivery of public services. The content was designed local authority policy-makers, researchers and practitioners in search of better informed research, policy and practice.  A cross-section of academics and practitioners related what the research tells us to what is happening ‘at the coalface’. Discussion centred on:

Speakers included: Kay Fletcher (Fieldwork, Family Support and Locality Service Manager), Christopher Hood (University of Oxford and Director, ESRC Public Services Programme), Oliver James (University of Exeter), Jan Ormondroyd (Chief Executive, Bristol City Council), Sue White (University of Lancaster and member of the Social Work Taskforce) and David Wastell (University of Nottingham).

The agenda and presentations are now available.