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Thursday, 7th August, 2008

Do targets create an impetus for improvements in performance, or an impetus for focussing on one aspect of performance to the exclusion of others? Do they incentivise keeping output below the maximum level of production? Are rankings and league tables a better way of stimulating performance improvements in public services? Or, should we use performance data as intelligence – that is, as background information to inform policy, but not as explicit targets or rankings? Drawing on many of the Programme’s findings, Christopher Hood discusses the functions and dysfunctions of various types of measured performance indicators in this video interview, The Uses of Measured Performance Indicators in Governance and Public Services.

Part 1 | Part 2

To watch these videos you will need Adobe flash player. If you do not have Adobe flash player, you can download it here.