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Principal Investigator: Steve Martin
ESRC REF: RES-166-25-0034
Status: Completed

Comparing for Improvement: The Development and Impact of Public Services Audit and Inspection in UK Local Government

Education, health, the criminal justice system and local government in the UK have all been the focus of the quest for public service improvement over the last decade. Each… read more

Principal Investigator: Susan White
ESRC REF: RES-166-25-0048
Status: Completed

Error, Blame and Responsibility in Child Welfare: Problematics of Governance in an Invisible Trade

The social care of children involves inherently difficult issues of risk management, which are thrown up by every tragedy in which non-intervention or failure of monitoring by child care… read more

Principal Investigator: Rowena Jacobs
ESRC REF: RES-166-25-0013
Status: Completed

Exploring the Impact of Public Services on Quality of Life Indicators

To most people awareness of public services is local, direct and immediate: do I feel safe on the streets or in my home? Is the school providing my child… read more

Principal Investigator: Richard Cookson
ESRC REF: RES-166-25-0055
Status: Completed

Historical and Longitudinal Small Area analysis of the Effects of Market-Orientated reform on Equity of Access to NHS Care from 1991-2001

One of the things that is said to be ‘public’ about public services is that such services should be equally available to everyone who needs them. The reality is… read more

Principal Investigator: Nigel Rice
ESRC REF: RES-166-25-0038
Status: Completed

International Comparison of Responsiveness using Anchoring Vignettes

International rankings of public service performance are common today, but they can be beguiling when differences between the countries ranked are less than the likely measurement error and when… read more

Principal Investigator: Iain McLean
ESRC REF: RES-201-25-0001
Status: Completed

Options for Britain II

What are the major strategic choices to be faced in the provision of public services in Britain over the next decade, and how can the research of the Public… read more

Principal Investigator: Stephen Harrison
ESRC REF: RES-166-25-0051
Status: Completed

Performance Indicators in Health Care: A Comparative Anglo-Dutch Study

Quantitative performance indicators (PIs) are often said to be a general feature of modern public management today, yet they have developed rather differently even in neighbouring wealthy democracies. In… read more

Principal Investigator: John Curtice
ESRC REF: RES-166-25-0043
Status: Completed

Public Attitudes and Public Service Responsiveness

Would you like more choice over where to send your children to school? Do you want hospitals to compete to provide your health care? Those who advocate market-oriented approaches… read more

Principal Investigator: George Boyne
ESRC REF: RES-166-25-0026
Status: Completed

Public Services: Leadership Change and Public Services: Reinvigorating Performance or Reinforcing Decline?

New brooms, it is said, sweep clean and ‘turnaround teams’ (experts who come in to help ailing organisations with management and financial expertise) have become part of the landscape… read more

Principal Investigator: Kieran Walshe
ESRC REF: RES-166-25-0020
Status: Completed

Responding to Evidence of Poor Performance: Explaining Public Organisations’ Capacity to Deal with Failure

Human beings react to accusations of failure indifferent ways – embarrassment and confusion, furious denial, self-examination and promises of improvement. When evidence of failure emerges in public services, responses… read more

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