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While medical care has played a major part in increasing life expectancy and improving the quality of those longer lives, it is a risky business. Up to the Nineteenth… read more
Sets of numbers purporting to represent the performance of public services are much prevalent in current politics. With incumbent governments eager to trumpet the success of their initiatives when… read more
There has been concern for some time about possible inequalities in how poorly performing doctors are identified and dealt with by the NHS and in the formal regulatory processes… read more
Taking responsibility for life or death situations would faze most of us, but we expect doctors to manage them with professionalism and expertise. But what if you were a… read more
Performance in medicine, as for professionals in other fields, can be shaped by the way career shifts play out and how the individual adapts to a new social context… read more
Does transparent reporting of performance data improve the performance of public service professionals? Public reporting of hospital death rates has been adopted in several states and countries in recent… read more
Who counts what as ‘public services’? The term is often used as if it had some single canonical meaning. But in fact there are many different possible ways of… read more
In recent years, attempts to drive up standards in Scotland’s public services have resulted in a period of substantial reform. The aim is to improve public service performance by… read more
When a high profile scandal hits, whether it is Enron, the sub-prime mortgage crisis, or dramatic medical failures, it is claimed that the regulatory regime has failed and a… read more
Public sector productivity and service quality is often held to be dependent, at least in part, on non-financial incentives- public sector motivations (PSM) – the beliefs values and attitudes… read more
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