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Principal Investigator: Keith Dowding
ESRC REF: RES-153-25-00 56
Status: Completed

Exit and Voice as a Means of Enhancing Service Delivery

What happens to the quality of public services when government places ‘choice’ high on its list of priorities? Does choice increase competition and so increase service quality over all?… read more

Principal Investigator: Rowena Jacobs
ESRC REF: RES-166-25-0013
Status: Completed

Exploring the Impact of Public Services on Quality of Life Indicators

To most people awareness of public services is local, direct and immediate: do I feel safe on the streets or in my home? Is the school providing my child… read more

Principal Investigator: Tim Besley
ESRC REF: RES-153-25-00 32
Status: Completed

Governance and leadership in education

There is plenty of evidence to show that leadership makes a big difference to performance in the private sector. Indeed, the value placed on high performing Chief Executive Officers… read more

Principal Investigator: Iain McLean
ESRC REF: RES-201-25-0001
Status: Completed

Options for Britain II

What are the major strategic choices to be faced in the provision of public services in Britain over the next decade, and how can the research of the Public… read more

Principal Investigator: Jane Broadbent
ESRC REF: RES-153-25-00 57
Status: Completed

Performance Management of Higher Education

Systems put in place to measure performance have been shown to be quite effective in influencing how individuals behave and, in consequence, how organisation’s work and the results they… read more

Principal Investigator: Andrew Goddard
ESRC REF: RES-153-25-00 17
Status: Completed

Performance, Strategy and Accounting

The drive to complement financial performance measures with broader measures of performance in the private sector has led to the widespread introduction of a ‘balanced scorecard’ approach. This approach… read more

Principal Investigator: John Curtice
ESRC REF: RES-166-25-0043
Status: Completed

Public Attitudes and Public Service Responsiveness

Would you like more choice over where to send your children to school? Do you want hospitals to compete to provide your health care? Those who advocate market-oriented approaches… read more

Principal Investigator: Steven Van de Walle (Erasmus University Rotterdam)
ESRC REF: RES-153-27-0004
Status: Completed

Public Attitudes towards Services of General Interest in Comparative Perspective

Who counts what as ‘public services’? The term is often used as if it had some single canonical meaning. But in fact there are many different possible ways of… read more