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What happens to the quality of public services when government places ‘choice’ high on its list of priorities? Does choice increase competition and so increase service quality over all?… read more
To most people awareness of public services is local, direct and immediate: do I feel safe on the streets or in my home? Is the school providing my child… read more
There is plenty of evidence to show that leadership makes a big difference to performance in the private sector. Indeed, the value placed on high performing Chief Executive Officers… read more
What are the major strategic choices to be faced in the provision of public services in Britain over the next decade, and how can the research of the Public… read more
Systems put in place to measure performance have been shown to be quite effective in influencing how individuals behave and, in consequence, how organisation’s work and the results they… read more
The drive to complement financial performance measures with broader measures of performance in the private sector has led to the widespread introduction of a ‘balanced scorecard’ approach. This approach… read more
Would you like more choice over where to send your children to school? Do you want hospitals to compete to provide your health care? Those who advocate market-oriented approaches… read more
Who counts what as ‘public services’? The term is often used as if it had some single canonical meaning. But in fact there are many different possible ways of… read more
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