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While medical care has played a major part in increasing life expectancy and improving the quality of those longer lives, it is a risky business. Up to the Nineteenth… read more
Sets of numbers purporting to represent the performance of public services are much prevalent in current politics. With incumbent governments eager to trumpet the success of their initiatives when… read more
Current government policy in England emphasises the creation and publication of composite performance measures which are used widely in health, social care, education, the environment and other public sector… read more
Education, health, the criminal justice system and local government in the UK have all been the focus of the quest for public service improvement over the last decade. Each… read more
NHS dental services face a number of well documented difficulties, including patients having problems gaining access to NHS dental care, the suggestion of rising costs and falling quality. In… read more
There has been concern for some time about possible inequalities in how poorly performing doctors are identified and dealt with by the NHS and in the formal regulatory processes… read more
To most people awareness of public services is local, direct and immediate: do I feel safe on the streets or in my home? Is the school providing my child… read more
In January 2004, the government implemented a new law which allows the NHS to fine social services if they fail to act quickly enough in finding alternative arrangements for… read more
One of the things that is said to be ‘public’ about public services is that such services should be equally available to everyone who needs them. The reality is… read more
Taking responsibility for life or death situations would faze most of us, but we expect doctors to manage them with professionalism and expertise. But what if you were a… read more
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