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The Programme has commissioned 47 research projects and fellowships at universities across the entire UK, all of which investigate some aspect of public service performance. The research was commisioned in three calls that took place at intervals over the period from late 2004 to early 2007. For more information on the specific themes of the Programme’s research and its calls see the ‘about us’ section of the website.

Below you will find a list of all of the Programme’s research projects and fellowships. Each has its own page containing information about the project or fellowship and contact details for the researchers involved. To save scrolling through all the projects, you can use the category menu on the right-hand side of the page to search for projects by ‘call’ or ‘topic’.

Principal Investigator: Oliver James
ESRC REF: RES-153-25-00 36
Status: Completed

Expectations, Performance and Satisfaction

Many ‘objective’ measures of local government services suggest that performance is improving. Yet the satisfaction of citizens and users does not appear to be rising in line with these… read more

Principal Investigator: Rowena Jacobs
ESRC REF: RES-166-25-0013
Status: Completed

Exploring the Impact of Public Services on Quality of Life Indicators

To most people awareness of public services is local, direct and immediate: do I feel safe on the streets or in my home? Is the school providing my child… read more

Principal Investigator: Allyson Pollock
ESRC REF: RES-153-25-00 38
Status: Completed

Financial incentives and discharge policies

In January 2004, the government implemented a new law which allows the NHS to fine social services if they fail to act quickly enough in finding alternative arrangements for… read more

Principal Investigator: Tim Besley
ESRC REF: RES-153-25-00 32
Status: Completed

Governance and leadership in education

There is plenty of evidence to show that leadership makes a big difference to performance in the private sector. Indeed, the value placed on high performing Chief Executive Officers… read more

Principal Investigator: Richard Cookson
ESRC REF: RES-166-25-0055
Status: Completed

Historical and Longitudinal Small Area analysis of the Effects of Market-Orientated reform on Equity of Access to NHS Care from 1991-2001

One of the things that is said to be ‘public’ about public services is that such services should be equally available to everyone who needs them. The reality is… read more

Principal Investigator: Debbie Cohen (Cardiff University)
ESRC REF: RES-153-25-0092
Status: Completed

Identifying Biographical and Biopsychosocial Risk Factors amongst Under Performing Doctors

Taking responsibility for life or death situations would faze most of us, but we expect doctors to manage them with professionalism and expertise. But what if you were a… read more

Principal Investigator: Maurice Sunkin
ESRC REF: RES-153-25-0081
Status: Completed

Impact of Litigation and Public Law on the Quality and Delivery of Public Services

The media assert as something of a truism that ours is swiftly becoming an increasingly litigious society. There is a general perception that rights are asserted, wrongs challenged and… read more

Principal Investigator: Nigel Rice
ESRC REF: RES-166-25-0038
Status: Completed

International Comparison of Responsiveness using Anchoring Vignettes

International rankings of public service performance are common today, but they can be beguiling when differences between the countries ranked are less than the likely measurement error and when… read more

Principal Investigator: Trudie Roberts (University of Leeds)
ESRC REF: RES-153-25-0084
Status: Completed

Learning Responsibility? Exploring Doctors’ Transitions to New Levels of Medical Responsibility

Performance in medicine, as for professionals in other fields, can be shaped by the way career shifts play out and how the individual adapts to a new social context… read more

Principal Investigator: Professor Paul Fenn
ESRC REF: RES-153-25-0027
Status: Completed

Liability, Risk Pooling and Health Care Quality

NHS Trust hospitals must pay compensation to patients who suffer at the hands of negligent medical staff. But is this requirement to pay compensation when things go wrong making… read more

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