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Principal Investigator: George Boyne
ESRC REF: RES-166-25-0026
Status: Completed

Public Services: Leadership Change and Public Services: Reinvigorating Performance or Reinforcing Decline?

New brooms, it is said, sweep clean and ‘turnaround teams’ (experts who come in to help ailing organisations with management and financial expertise) have become part of the landscape… read more

Principal Investigator: Mary Dixon-Woods
ESRC REF: RES-153-27-0009
Status: Completed

Regulating Doctors: Between Performance and Practice

When a high profile scandal hits, whether it is Enron, the sub-prime mortgage crisis, or dramatic medical failures, it is claimed that the regulatory regime has failed and a… read more

Principal Investigator: Kieran Walshe
ESRC REF: RES-166-25-0020
Status: Completed

Responding to Evidence of Poor Performance: Explaining Public Organisations’ Capacity to Deal with Failure

Human beings react to accusations of failure indifferent ways – embarrassment and confusion, furious denial, self-examination and promises of improvement. When evidence of failure emerges in public services, responses… read more

Principal Investigator: Oliver James (University of Exeter)
ESRC REF: RES-153-27-0014
Status: Completed

Standards of Evidence for Assessing Public Service Performance

Many different kinds of evidence are used to judge the performance of public service organisations, including administrative statistics, surveys of user satisfaction and the professional opinions of auditors and… read more

Principal Investigator: David Challis
ESRC REF: RES-166-25-0062
Status: Completed

The Design and Use of Local Metrics to Evaluate Performance: a Comparative Analysis of Social Care Organisations

Much has been claimed and written about the operation of the high-profile targets and performance indicators set by central government for public services in Britain (particularly England). Little is… read more

Principal Investigator: Tim Leunig
ESRC REF: RES-166-25-0032
Status: Completed

The Effect of Ownership and Regulation on British Railway Performance, 1850-2006

“The only way to be sure of catching a train,” said G.K. Chesterton, “is to miss the one before it.” Certainly, the efficiency, reliability and affordability of railway travel… read more

Principal Investigator: Jan Illing (Newcastle University)
ESRC REF: RES-153-25-0097
Status: Completed

The Experiences of UK, EU and Non-EU Medical Graduates Making the Transition to the UK Workplace

The developed countries draw heavily from the developing world for medical professionals, and international mobility among doctors and nurses is a marked feature of health care systems today. The… read more

Principal Investigator: Stephen Osborne
ESRC REF: RES-RES-153-25-00 51
Status: Completed

The Innovative Capacity of Voluntary and Community Organisations

Being able to innovate (in other words, the ability to develop new ways of responding to existing needs or develop new services in response to emerging needs) is seen… read more

Principal Investigator: Colin Talbot (Manchester University)
ESRC REF: RES-153-27-0013
Status: Completed

Theories of Performance

When a doctor prescribes you a treatment for a particular sickness you may well be unimpressed if she is unable to explain how and why that treatment will make… read more

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