Sets of numbers purporting to represent the performance of public services are much prevalent in current politics. With incumbent governments eager to trumpet the success of their initiatives when… read more
Current government policy in England emphasises the creation and publication of composite performance measures which are used widely in health, social care, education, the environment and other public sector… read more
Education, health, the criminal justice system and local government in the UK have all been the focus of the quest for public service improvement over the last decade. Each… read more
Over the last 15 years British governments have searched for new ways of assessing how well bodies such as local authorities and health authorities are working. As a result,… read more
To most people awareness of public services is local, direct and immediate: do I feel safe on the streets or in my home? Is the school providing my child… read more
One of the things that is said to be ‘public’ about public services is that such services should be equally available to everyone who needs them. The reality is… read more
International rankings of public service performance are common today, but they can be beguiling when differences between the countries ranked are less than the likely measurement error and when… read more
The aim of performance measurement and target setting by government is to improve the quality, performance and accountability of public services such as health and education. But do targets… read more
What are the major strategic choices to be faced in the provision of public services in Britain over the next decade, and how can the research of the Public… read more
Yes, people across Britain are living longer, but, no, the gap between life expectancies of rich and poor has not closed by one iota. In fact, it may even… read more