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What happens to the quality of public services when government places ‘choice’ high on its list of priorities? Does choice increase competition and so increase service quality over all?… read more
Many ‘objective’ measures of local government services suggest that performance is improving. Yet the satisfaction of citizens and users does not appear to be rising in line with these… read more
To most people awareness of public services is local, direct and immediate: do I feel safe on the streets or in my home? Is the school providing my child… read more
Would you like more choice over where to send your children to school? Do you want hospitals to compete to provide your health care? Those who advocate market-oriented approaches… read more
Who counts what as ‘public services’? The term is often used as if it had some single canonical meaning. But in fact there are many different possible ways of… read more
The British Crime Survey is an extraordinary and under-used resource. It records the opinions and victimisation risks of a representative sample population in England and Wales (including details about… read more
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