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Home » Research Projects » Public Attitudes and Performance

Principal Investigator: Keith Dowding
ESRC REF: RES-153-25-00 56
Status: Completed

Exit and Voice as a Means of Enhancing Service Delivery

What happens to the quality of public services when government places ‘choice’ high on its list of priorities? Does choice increase competition and so increase service quality over all?… read more

Principal Investigator: Oliver James
ESRC REF: RES-153-25-00 36
Status: Completed

Expectations, Performance and Satisfaction

Many ‘objective’ measures of local government services suggest that performance is improving. Yet the satisfaction of citizens and users does not appear to be rising in line with these… read more

Principal Investigator: Rowena Jacobs
ESRC REF: RES-166-25-0013
Status: Completed

Exploring the Impact of Public Services on Quality of Life Indicators

To most people awareness of public services is local, direct and immediate: do I feel safe on the streets or in my home? Is the school providing my child… read more

Principal Investigator: John Curtice
ESRC REF: RES-166-25-0043
Status: Completed

Public Attitudes and Public Service Responsiveness

Would you like more choice over where to send your children to school? Do you want hospitals to compete to provide your health care? Those who advocate market-oriented approaches… read more

Principal Investigator: Steven Van de Walle (Erasmus University Rotterdam)
ESRC REF: RES-153-27-0004
Status: Completed

Public Attitudes towards Services of General Interest in Comparative Perspective

Who counts what as ‘public services’? The term is often used as if it had some single canonical meaning. But in fact there are many different possible ways of… read more

Principal Investigator: Andreas Cebulla
ESRC REF: RES-166-25-0070
Status: Completed

The Police under Public Scrutiny-Experiences, Perceptions and Reactions to a Public Service Institution 1982-2003

The British Crime Survey is an extraordinary and under-used resource. It records the opinions and victimisation risks of a representative sample population in England and Wales (including details about… read more